I have recently come across a problem with the AI Suite causing my system to freeze. It is the latest version at 1.00.56. I was able to verify that this was indeed some component in the AI Suite by below method: Creating a new account on the same computer that did not auto-run the AI Suite program on start up.
Note
Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.
Symptoms
If you perform one of the following procedures in one of the Microsoft Office programs that are listed at the end of this article, the program may stop responding (hang) for a long time:
If you click Cancel or try to close the dialog box, the program still does not respond.
Cause
This problem may occur if any one of the following conditions is true:
Resolution
To resolve this issue, you must disconnect all network drives that are have any one of the conditions that are stated in the 'Cause' section. To do this, follow these steps.
Note Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see the product documentation to complete these steps.
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Alternatively, you can try to view the contents of the drive in the Windows Explorer.
Workaround
To work around this behavior, use one of the following methods.
Method 1: Do not use persistent connections
When you connect a mapped drive, click to clear the Reconnect at logon check box. By clearing this check box, the mapped drive will not be connected the next time that you log on to the computer. See the 'More Information' section for more information about how to map a network drive.
Method 2: Use a user logon script
If you can, use a logon script to connect a user to the appropriate servers every time that the user logs on. Make sure that the script maps the drive in a non persistent state. If the drive is not available as the logon script runs, the drive is not mapped. This behavior prevents the issue.
Be Caused ByMethod 3: Use server mirroring
If the connection is over a Wide Area Network (WAN), consider implementing server mirroring. Server mirroring duplicates a distant server locally. Then, map your drive to the local, duplicate server. Doing this can reduce the wait time by connecting to a local server.
Method 4: Use a shortcut to the network location
Use a shortcut on the Microsoft Windows desktop or in My Network Places to connect to the network location that you want.
More Information
Each location in a list is checked to make sure that it is available and that you have access permissions when you perform both the following procedures in Microsoft Office programs:
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If any mapped drive is in a state that is documented in the 'Cause' section, it takes some time for the condition to be detected and resolved by the Office program. To avoid this behavior, you should disconnect that mapped drive. You can look for the availability of the drive at any time in Windows Explorer. If the drive is available, map the network drive again later.
To map a drive to a resource that is online again, follow these steps:
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If you are trying to connect to resources on other networks, contact the network administrator. Network drives that no longer exist, that are no longer shared, or inaccessible removable drives should be permanently disconnected to avoid affecting the performance of Office products.
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December 2020
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